At s98com, we believe that gaming should always be a source of entertainment — never a source of stress, financial difficulty, or harm. Our responsible gaming framework is built around giving every player in Pakistan the tools, information, and support they need to keep their experience positive, balanced, and firmly within their own control.
s98com strictly enforces an age restriction of 21 years and above for all registered players. This is not just a policy — it is a non-negotiable condition of use. Identity verification is conducted on every account before deposits or withdrawals are processed.
Every s98com player in Pakistan deserves a safe, supported, and enjoyable gaming experience
No player under the age of 21 may register or use the s98com platform under any circumstances. Every account undergoes CNIC-based identity verification to confirm age eligibility before full access is granted.
Age ProtectionPlayers can set daily, weekly, or monthly deposit and loss limits directly from their account dashboard. Once a limit is set, it takes effect immediately and can only be lowered — not raised — without a mandatory cooling-off period.
Financial ControlOpt-in session reminders notify you of how long you have been playing, how much you have wagered, and your net result. These reality checks are designed to prevent the loss of time awareness that can occur during extended gaming sessions.
Time AwarenessIf you feel you need a short step back from gaming without fully closing your account, s98com's cool-off feature allows you to temporarily suspend your account for a period of your choosing — from 24 hours up to 6 weeks.
Temporary PausePlayers who feel their gaming has moved beyond entertainment can request a formal self-exclusion. This closes your account for a minimum period of six months, removes you from all marketing, and blocks re-registration until the exclusion period has fully elapsed.
Full ExclusionOur dedicated support team is available around the clock via live chat for any responsible gaming concern — whether you need help setting a limit, requesting a cool-off, or simply want to talk about your gaming habits with a trained support agent.
Always AvailableEvery tool is free, immediately accessible from your account, and backed by s98com's responsible gaming team operating out of our 24/7 support centre
Set a maximum deposit amount per day, per week, or per calendar month. Limits apply immediately upon saving. Increasing a limit requires a mandatory 24-hour review period before the higher limit takes effect, giving you time to reconsider. Your JazzCash, EasyPaisa, and bank transfer deposits are all tracked cumulatively against your chosen limit.
Define the maximum amount you are comfortable losing over a defined period. Once your loss limit is reached, your account will be temporarily restricted from placing further bets until the limit period resets. This tool is particularly effective for players who find it difficult to stop after a losing streak — a common pattern in chasing losses that responsible gaming research consistently identifies as a warning sign.
Choose a maximum session duration. When you reach your set limit, a pop-up notification will appear prompting you to review your session before continuing. You can also enable automatic logout at session limit for a firmer boundary. Session time data is displayed in real-time on your account dashboard for full transparency.
Receive periodic in-session notifications — set at intervals of your choice between 15 and 90 minutes — showing your total session duration, total amount wagered, and net win or loss for the current session. Reality checks are a powerful tool for maintaining awareness and preventing the absorption that extended gaming can produce.
Request a temporary account suspension ranging from 24 hours to 6 weeks. During a cool-off period, your account is inaccessible for gaming and deposits. You will continue to be able to withdraw any remaining balance. All marketing communications are suspended during your cool-off period and will not resume unless you actively re-enable them.
Set a maximum stake per individual bet or spin. This prevents impulsive high-stakes wagers during periods of emotional play — such as chasing losses after a bad session on PSL cricket markets or slots. Wager limits can be adjusted downward instantly, while increases require the standard review period to take effect.
Self-exclusion is the most serious responsible gaming measure available on s98com. It is intended for players who have identified that their gaming is no longer purely recreational and who wish to prevent themselves from accessing the platform for an extended period. This is not a step to take lightly — but if you feel you need it, s98com is fully committed to supporting you through the process.
When you request a self-exclusion, your s98com account will be closed to all gaming activity immediately. You will be removed from all promotional and marketing communications without delay. Any remaining balance in your account will be returned to you via your most recent payment method following identity verification. Re-registration attempts during an active exclusion period will be rejected.
To request a self-exclusion, contact the s98com responsible gaming team via 24/7 live chat on the platform, or send an email to [email protected] with "SELF-EXCLUSION REQUEST" in the subject line. Your request will be actioned within one hour of verification. s98com operates under international gaming licensing standards that make this commitment binding and enforceable.
Problem gambling can develop gradually — these are the warning signs to watch for in yourself or someone you know
Gambling with money you cannot afford to lose — using funds set aside for rent, food, or utility bills.
Chasing losses — continuing to bet in order to win back money you have already lost rather than for entertainment.
Hiding your gaming activity from family or friends, or lying about how much time or money you spend on gambling.
Feeling restless, anxious, or irritable when not gambling, or using gaming as a primary way to relieve stress or low mood.
Spending increasing amounts of time gambling and finding it difficult to stop once you have started a session.
Borrowing money from family members, friends, or taking loans specifically to fund your gambling activity.
Gaming is affecting your work performance, relationships, sleep, or other important areas of daily life.
Multiple failed attempts to reduce or stop gambling despite genuinely wanting to cut back on your activity.
Take a moment to honestly reflect on these questions about your gaming habits
The following questions are adapted from widely recognised problem gambling screening instruments. There are no right or wrong answers — this is purely a personal reflection exercise. If you answer "yes" to several of these questions, we strongly encourage you to reach out to the s98com responsible gaming team for a confidential conversation.
Have you ever spent more money on gambling than you originally planned or intended to for a session?
Have you ever felt the need to bet with larger and larger amounts of money to get the same level of excitement?
Have you tried to cut back on gambling but found yourself unable to follow through on that intention?
Have you gambled to escape from worries, problems, feelings of helplessness, guilt, anxiety, or depression?
After losing money gambling, have you returned another day to try to win it back — known as chasing your losses?
Has your gambling ever caused serious problems with your family, your job, or your financial situation?
Have you ever hidden your gambling activity or the extent of your gambling from people close to you?
ℹ If you answered "yes" to two or more questions: It may be worth having a confidential conversation with our responsible gaming support team. You can reach us 24/7 via live chat on the s98com platform. All conversations are completely confidential. We are here to help, not to judge.
Responsible gaming is the practice of engaging with casino games, sports betting, and arcade titles like Bird Catcher and Treasure Boat Fishing in a way that keeps the activity firmly in the realm of entertainment. s98com defines responsible gaming as playing within your financial means, maintaining full awareness of time and money spent, and never allowing gaming to negatively impact other areas of your life.
The s98com responsible gaming programme is not just a compliance exercise — it is a genuine commitment that runs through the entire organisation. Every customer support agent receives responsible gaming training. Every product decision is evaluated against its potential impact on player welfare. And every Pakistani player — from Karachi to Faisalabad to Islamabad — has access to the same full suite of protective tools, completely free of charge, at any time.
Sometimes the people closest to a problem gambler are the first to notice that something is wrong. If you are concerned about a family member or friend who uses s98com, there are steps you can take. First, have an open, non-judgmental conversation with the person about your concerns. Problem gambling thrives in secrecy — bringing it into the open is often the most important first step.
If you believe a family member's account should be reviewed by the s98com responsible gaming team, you may contact us via live chat. While we are bound by confidentiality obligations and cannot share account details with third parties, we can guide you on available support resources and, where appropriate, take steps within our platform to reduce harm. In all cases, the welfare of the player is our primary consideration.
s98com takes the protection of minors extremely seriously. The platform is intended exclusively for adults aged 21 years and above. To enforce this, every newly registered account is subject to age and identity verification using valid Pakistani national identity documentation (CNIC). Accounts that cannot be verified as belonging to an adult aged 21 or over will be suspended pending verification and, if verification fails, closed permanently.
For households in Pakistan where devices are shared between adults and younger family members, we strongly recommend the use of parental control software to restrict access to online gaming platforms. If you suspect that a minor has successfully registered on s98com using falsified documents, please contact our support team immediately via live chat so the matter can be investigated and the account closed without delay.
s98com operates under international gaming licensing standards that include mandatory responsible gaming requirements as a condition of the licence. These requirements include the provision of self-exclusion tools, deposit limit functionality, player activity monitoring, and trained support staff capable of identifying and responding to indicators of problem gambling.
International gaming licensing frameworks hold operators to responsible gaming obligations that go beyond what is legally required in many individual jurisdictions. These standards are reviewed and audited periodically by independent third parties to verify that operators — including s98com — are meeting their commitments to player welfare in practice and not just in policy.
If you are struggling with problem gambling and need support beyond what s98com's internal tools can provide, professional help is available. Mental health professionals in Karachi, Lahore, Islamabad, and other Pakistani cities are increasingly equipped to help with gambling-related issues. Speaking to a trusted doctor, counsellor, or mental health professional is a genuinely effective first step.
In the meantime, the s98com responsible gaming team is available 24 hours a day, 7 days a week via the platform's live chat function. All conversations about responsible gaming are treated with complete confidentiality and zero judgment. We will never pressure you to continue playing — our only goal in these conversations is your wellbeing. If you need to stop, we will help you stop.
s98com offers cricket betting, live casino, premium slots, and arcade fishing games for Pakistani adults aged 21 and above. Log in today and explore your responsible gaming settings to set the limits that work for you.