s98com Frequently
Asked Questions

s98com requires a valid Pakistani CNIC (Computerised National Identity Card) for identity verification. You will need to upload a clear photo of the front and back of your CNIC, along with a selfie for facial comparison. KYC verification is mandatory before your first withdrawal and is typically completed within 24 hours of document submission.

On the s98com login screen, click the "Forgot Password" link. Enter the mobile number or email address registered to your account and you will receive a reset code via SMS or email. Enter the code, set a new password, and log in as normal. If you do not receive the reset message within five minutes, contact the s98com 24/7 live chat support.

No. s98com strictly permits one account per person, per household, and per device. Creating duplicate accounts is a violation of the s98com Terms and Conditions and may result in the permanent closure of all associated accounts and forfeiture of any bonus balances. If you believe a duplicate account was created in error, contact support immediately.

To permanently close your s98com account, contact the support team via 24/7 live chat or email [email protected] with the subject line "Account Closure Request". Your identity will be verified before the account is closed. Any remaining balance will be returned to your most recently used payment method. Account closure is processed within two business days of verification.

Log in to your s98com account and navigate to the Deposit section. Select JazzCash as your payment method, enter the amount you wish to deposit (minimum Rs 500), and confirm the transaction using your JazzCash mobile wallet PIN. JazzCash deposits on s98com are processed instantly — funds appear in your gaming wallet within seconds of confirmation.

The minimum deposit on s98com is Rs 500 for JazzCash and EasyPaisa transactions. For bank transfers via HBL, UBL, or Meezan Bank, the minimum deposit is Rs 1,000. There is no maximum deposit limit imposed by s98com, though your individual payment provider may have their own daily transfer caps that apply independently.

JazzCash withdrawals on s98com are among the fastest available — approved withdrawals are typically credited to your JazzCash wallet within 15 to 30 minutes. Processing times may extend to a few hours during peak periods or if additional security verification is required. All withdrawal requests are subject to KYC verification being completed on your s98com account.

s98com does not charge any platform-side fees on EasyPaisa withdrawals. You receive the full amount you request. However, EasyPaisa itself may apply its standard wallet transaction charges depending on your account type and the amount being received. Check your EasyPaisa app for the applicable fee schedule on incoming transfers.

Bank transfer withdrawals from s98com to HBL, UBL, Meezan Bank, and other Pakistani banks are typically processed within one to three business days. Raast-enabled transfers may arrive faster, often within a few hours during banking hours. If your bank transfer has not arrived after three business days, contact s98com support with your transaction reference number.

s98com offers an extensive library of slot games including classic three-reel slots, video slots with multiple paylines, progressive jackpot slots, and feature-rich bonus round titles. The collection is regularly updated with new releases from top-tier game providers. You can browse and filter the full slot library by category, provider, or popularity from the Slot section of the platform.

Yes. s98com covers PSL (Pakistan Super League) cricket betting comprehensively, offering pre-match and live in-play betting markets on all PSL fixtures. Markets include match winner, top batsman, total runs, player performance, and more. s98com also covers international cricket including Pakistan national team matches, bilateral series, and ICC tournaments.

All games on s98com use certified Random Number Generator (RNG) technology to ensure every result is genuinely random and independent of previous outcomes. The platform operates under international gaming licensing standards that require periodic independent audits of RNG systems and published Return to Player (RTP) percentages. Fair play is a core operational requirement under s98com's licensing framework.

Yes, s98com is fully optimised for mobile play and works smoothly on all modern smartphones and tablets. The platform is accessible directly through your mobile browser — no app download is required. All features including deposits, withdrawals, live casino, cricket betting, and slot games are available in full on mobile with a responsive interface designed for smaller screens.

s98com features popular arcade fishing games including Bird Catcher and Treasure Boat Fishing — both available directly from the main navigation menu. These games combine skill-based shooting mechanics with real-money wagering in a visually engaging arcade format. They are particularly popular with players looking for something different from traditional slot games or table games.

s98com offers a welcome bonus package to newly registered players who complete KYC verification and make their first qualifying deposit. Bonus details, including the bonus percentage, maximum bonus amount in PKR, and any minimum deposit threshold, are displayed on the Promotions section of the platform at the time of registration. Bonus terms are subject to change and should be reviewed at the time of claiming.

Wagering requirements specify how many times you must bet the bonus amount before the resulting winnings become withdrawable as real cash. For example, a Rs 1,000 bonus with a 30x wagering requirement means you need to place Rs 30,000 in total bets before withdrawing bonus-derived winnings. Full wagering requirement details for each s98com promotion are listed in the individual promotion's terms and conditions.

Yes, all s98com bonuses have an expiry period that begins from the moment the bonus is credited to your account. If the wagering requirements are not completed within the specified validity window, the bonus balance and any associated winnings will be forfeited automatically. Expiry periods vary by promotion and are clearly stated in each offer's terms — always check these before claiming.

s98com rewards regular players through an ongoing loyalty programme that recognises consistent play across all game categories including cricket betting, slots, live casino, and fishing arcade games. Players earn loyalty points on qualifying wagers that can be redeemed for bonus credits or other rewards. Higher activity levels unlock elevated loyalty tiers with improved benefits and personalised promotions.

The minimum qualifying deposit for the s98com welcome bonus is displayed on the Promotions page at the time of registration. Generally, welcome bonus offers on s98com require a first deposit that meets a minimum PKR threshold — depositing below that amount will not trigger the bonus credit. Always read the promotion's full terms before making your deposit to ensure you qualify.

s98com operates under an international gaming licence that imposes strict regulatory requirements covering fair play, player data protection, responsible gaming tools, and financial integrity. The platform's licensing framework is consistent with internationally recognised gaming standards. Players are responsible for verifying that online gaming is permissible under the laws applicable in their own jurisdiction before registering.

The minimum age to register and play on s98com is 21 years. This is a strict policy enforced through CNIC-based identity verification at the point of account registration and before any withdrawal is processed. Any account found to belong to a person under 21 will be immediately suspended and permanently closed, with any balance returned to the registered payment method after investigation.

To request a self-exclusion, contact the s98com responsible gaming team via 24/7 live chat on the platform, or email [email protected] with "SELF-EXCLUSION REQUEST" in the subject line. Self-exclusion options range from six months to permanent. Your account will be closed within one hour of identity verification, all marketing will stop immediately, and any remaining balance will be returned to you.

s98com provides a comprehensive set of responsible gaming tools accessible free of charge from your account dashboard: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check notifications, cool-off periods (24 hours to 6 weeks), wager limits per bet, and full self-exclusion. All tools take immediate effect when activated. The 24/7 support team is available to assist with any responsible gaming request.

The fastest way to reach s98com support is via the 24/7 live chat function available directly on the platform — look for the chat icon in the bottom corner. Alternatively, you can email [email protected] for non-urgent queries; please allow up to 24 hours for email responses. All support agents are trained in both general account assistance and responsible gaming guidance.